Accounts and Users
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      3. Accounts and Users

      Setting a User Password or Requesting a Reset

      If a user forgets his password and is subsequently locked out, you can email a password reset to him, and then he can set his own password.

      An Account Owner can create a password for users at either the account or organization level. An Organization Owner can create a password only for users of his organization. If a user forgets his password and is subsequently locked out, you can email a password reset to him, and then he can set his own password.

       

      To create a password or request a password reset:

      1. Click Account in the left pane, and then select the Account of the user whose password needs to be changed.
      2. In the right pane, click the Users tab.
      3. Hover the mouse pointer over the line of the user that you need to modify. Several icons appear to the left of the user’s name.
        • To set a user password, click the key icon .

      The password must be at least 12 characters and must include at least one upper-case letter and one number. 

          • To send the user an email request to reset his password, click the pencil icon, and then select the Send a password reset check box. Click Submit. An email is sent to the user with instructions how to change his password.